Camfrog Frequently Asked Questions
Camfrog Video Chat Client Questions
Go to our register page and choose your method of payment. If you already registered and need to insert your serial number, then go under the "Camfrog" menu in the main application window, choose "Activate Camfrog Pro" and then insert the serial number to upgrade.
Your firewall software is probably blocking Camfrog from accessing the Internet. Go to add/remove programs and uninstall Camfrog. Now go to your firewall software and remove Camfrog from the allowed applications list. Reinstall Camfrog and when your firewall asks you if it may access the Internet, press "Yes". Unfortunately some firewall software does not work correctly, so when you upgrade to a new version of Camfrog, the firewall software doesn't realize this is the same program, so you must delete it and re-add it to the list. If you still cannot logon to Camfrog and you have no firewall software installed, then there is probably a temporary network problem with your service provider, or a temporary problem with our server.
Go to their profile and click "Report Abuse". Please give specific details of what happened and what room it happened in. If there is an emergency, you should contact your local law enforcement agency.
Bad feedback system helps stop SPIM (instant message spam). If someone sends you a rude IM, choose "Give Bad Feedback" under the Camfrog menu in the IM window. If this user gets several bad feedbacks from different users, he won’t be able to IM anyone for a variable period of time.
No, if your code is used simultaneously by more than one user, it may become deactivated.
Camfrog is a private company with limited resources. When you share your code with other people, it does financial damage to Camfrog and makes it difficult for us to add new services and products. Sharing your pro code is not only illegal software piracy but it's also immoral. If you share your code, you will need to buy a new one.
Camfrog admins will not ever ask you for these things or communicate with you via IM. Camfrog should only be dealt with via the email address on our contact page.
The operators in the Camfrog Hosted rooms are volunteers and they are not associated with Camfrog.com in any way. If you need help with Camfrog, please email us.
Please ask the person you are buying from to show proof they are a verified Camfrog reseller. If they cannot provide proof, please email us. The best way to buy Camfrog Pro is directly from our website. If you buy a code from someone unrelated to Camfrog and the code has problems, we will be unable to assist you.
Your antivirus/firewall software may have blocked a room because it didn't work correctly. Try going to the blocked IP addresses list to unblock the IP.
Sometimes the application called Nvidia Network Access Manager causes Camfrog to fail to connect multimedia streams to the room. If you have Nvidia Network Access Manager installed, try to uninstall it to see if it solves your problem.
You may also have a motherboard with hardware-based firewall similar to the mentioned above. Refer to motherboard manual on how to disable your hardware-based firewall so you can use Camfrog and any other video streaming applications.
The password to lock/unlock the parental controls is your Windows logon password. Always keep this password private.
If your nickname is stolen, please register a new one. To avoid having your nickname stolen, pick a password with letters and numbers and capital and lower case letters. Here is an example secure password: he1100THERE. Do not use this password of course, please make your own. Please read our security tips page.
Try these things:
1. Are you using another videoconferencing application at the same time that is controlling your webcam? Please quit that application.
3. Go to http://windowsupdate.microsoft.com and upgrade your DirectX drivers.
4. Turn up the virtual memory on your computer. Go to Start/Control Panel/Performance and Maintenance/System/Advanced/Settings/Performance/Advanced/Virtual Memory/Change then add more virtual memory to its maximum size.
5. Go to Start/Control Panel/Add or Remove Programs and look for any strange codecs there that could be spyware or adware. For example "Nimo Codec Pack" and "Ace Mega Codec Pack" can cause your video window to be black and not work properly with Camfrog.
6. If you still can't get the video to work and you have tried all of these things, try the free Manycam virtual webcam driver.
You must register to be able to see multiple video windows.
If you have registered, try the following:
1. Do you have a firewall? Try disabling it, or add Camfrog to the list of allowed programs.
2. Turn up the virtual memory on your computer. Go to Start/Control Panel/Performance and Maintenance/System/Advanced/Settings/Performance/Advanced/Virtual Memory/Change, then add more virtual memory to its maximum size.
3. Go to http://windowsupdate.microsoft.com and upgrade your DirectX drivers.
4. If you are on a narrowband connection, try not opening so many video windows. If you don't have enough bandwidth, you can't see very many video windows. Camfrog Pro works best with broadband.
5. Are you sure the person you are trying to view doesn't have their video paused? Ask others if they can see them.
The eyes in their icon will be open like this icon:
Register and then right click your local video window and choose the "Text over video settings" icon. You should have a Pro code to activate this feature.
If you an antivairus or firewall then add Camfrog to the "allow" list. If you upgraded to a new version, sometimes your antivirus can be confused. Remove Camfrog from the "allow" list, then try to sign on again and then say it is OK when Camfrog requests Internet access. If you still can't sign on, go to the "Camfrog" menu in your main application window and try deactivating Camfrog Pro, then try again. Perhaps the Pro serial number you are using was deactivated for some reason. If you still can't sign on after trying all these things, try rebooting your computer. It could be a temporary network problem with your service provider.
Antiviruses sometimes incorrectly detect normal Camfrog video streaming behavior as a Trojan. If you go into your settings, you can disable worm detection, or just ignore these warnings because they are inaccurate.
No. You don't have to have a webcam to see people in video chat rooms, or in 1-on-1 connections, but it is unlikely anyone will want to talk to someone without a webcam. Webcams are now quite affordable and some can be found for around . You can also get a microphone for around . A microphone is not required for Camfrog either
It is not possible to do this. You can register a new nickname by going to your contact list then file/signout. Next click "register a new nickname".
Go to your contact list then file/signout and then click "register a nickname".
Visit our "forgot password" page or look under the "help" menu in the main Camfrog application window.
To change your profile, go http://profiles.camfrog.com/nickname where "nickname" is your Camfrog nickname. You can also access your profile by clicking on the link in the Your Profile section of the General tab of the Settings window under the main "Camfrog" menu. You can then delete out all of your information. Click "photo" to change your profile photo. If you don't logon for 90 days, your nickname will be deleted.
Camfrog works with Windows XP and later, or Mac OS X.
Camfrog works best with a DSL/Cable broadband Internet connection. Broadband users get close to TV quality. If you are on a narrowband connection, you might have trouble seeing high-quality fast video.
No. Camfrog uses the Internet to send audio and video over your existing Internet connection.
No. Camfrog is against all forms of spyware and adware. Camfrog does have an advertisement in its main window but it is not a popup. Camfrog Pro has no advertisements. You can upgrade by logging in to your account and choosing "Get Camfrog Pro."
To configure this option, go to "Settings" under the "Camfrog" menu and choose the "IM&Chat" tab. Open the "Private call&File Transfer" tab and choose to "Auto answer" (not recommended) incoming video calls or to set a password for incoming calls. Now you can connect to your client at home from another location to have a remote webcam.
Right click on the name of the annoying user then choose "Ignore User" to ignore him.
Please report it to us so we can delete that account.
Yes. We have tested Camfrog with AOL and it works great.
Find the "Help" option under the "Camfrog" menu in the main application window and be sure "Check client version at logon" has a check by it. You will then be alerted when a new Camfrog version is available to download.
Right click on the Camfrog icon in the tray menu and choose "exit". Reboot your computer, then start Camfrog again.
Go under the "Camfrog" menu in the main application window and choose "Connect to Video Chat Room" (Ctrl+R). Click the "Clear room list" in the bottom of the dropdown list to delete the history of rooms.
Camfrog Video Chat Room Server Questions
Go to the download page and download "Camfrog Video Chat Server" which will allow you to host your own video chat room. Please remember that you must have a fast DSL/Cable connection to host a video chat room. Your room can't be behind a router or firewall.
Your Camfrog server must be open to the Internet and it can't be behind a router otherwise users can't access it. You can disable your XP firewall easily.
You can open the following ports to make Camfrog Server work behind a firewall/NAT.
Please open following ports:
TCP 6005 — incoming port for client data connections
UDP 5000 – 15000 — incoming ports for multimedia streams
Opened ports are not needed, but disable the firewall because it can cause conflicts. Portforward.comis a great resource site for help with port forwarding with your router. You may need to forward ports to get Camfrog server to work behind your router.
To estimate this multiply 30720 bytes/sec * count of video streams = maximum value, usually traffic keeps in 1/2 of this value. In peaks one video stream can use up to 51200 bytes/sec if the user continues to move the camera around so the picture changes constantly.
For optimal performance we recommend you tune your Linux system according to our recommendations.
Increase the open file limit in /etc/security/limits.conf:
Increase the transmit queue on the interface where Camfrog Server is listening. E.g.
/sbin/ifconfig eth0 txqueuelen 3000
(It is recommended to add this line to /etc/rc.d/rc.local, so this setting remains after a system reboot).
Yes. Serial numbers for Camfrog Server Linux and Windows are interchangeable.